Return Policy
We do not grant refunds but we do accept exchanges under certain conditions.
We accept exchanges with authorization code printed on the package under the following circumstances:
Damaged Items: If an item arrives damaged, please email us promptly and we will replace the damaged item at our expense. You must notify us within 72 hours of receipt of the damaged item to receive a replacement. Do not return a package to us unless we specify for you to do so. Any unauthorized returns will not be signed for; they will be refused and returned to sender.
Incomplete/Incorrect Order: If your order arrives incomplete or an incorrect item is shipped to you, please email us promptly and we will send you the correct shipment at our expense. You must notify us within 72 hours of receipt of the incomplete/incorrect shipment to receive a replacement. Do not return a package to us unless we specify for you to do so. Any unauthorized returns will not be signed for; they will be refused and returned to sender.
Size Exchanges: If you receive an item that does not fit, we will grant a size exchange under the following circumstances: You must notify us within 72 hours of receipt of the shipment and you must follow our return instructions sent via email. Do not return a package to us unless we specify for you to do so. Any unauthorized returns will not be signed for; they will be refused and returned to sender. We sometimes charge a fee for exchanges due to the custom made nature of our products, depending on the design. Of course, if we send you the incorrect size, we will waive the exchange fee. We grant size exchanges for the same design/color in a different size, NOT for a different design or color. NOTE:
We recommend purchasing the next size up or email us your measurements for a recommendation when in doubt. 90% of the time, we can easily size down an exchanged item at no cost aside from return shipping. However, this is not the case for sizing up. If you are between sizes or have measurements that match different sizes in different places, just ask us and we'll let you know what size will fit you :)
Other Returns/Exchanges: All sales are final. Please contact us before purchasing if you are unsure about an item and wait for a reply before making your purchase. We do not accept unauthorized returns/exchanges. Any unauthorized returns will not be signed for; they will be refused and returned to sender.
